Facebook has been a laborious effort. I approached it with a negative feeling and consequently everything possible went wrong with creating a login and password. I do not wish to have a profile on facebook for a variety of reasons-" old friends" is enough, so I created an imaginary person which made a load of work as they needed an email address and gmail was very fussy about user names and passwords. I got very cross with the whole exercise and was all set to abandon the whole damn thing but I was determined to finish this time. Tonight it is completed and Minnie Felis now has her own Facebook, her photo shows her doing what she likes best and eating comes a close second. I could now help a borrower if they asked about Facebook - reluctantly - what happened to the "customer experience" theory!!!! it was killed by Facebook.